Privacy Policy

Last Updated: February 6, 2026

At Uro Care Hospital, we are committed to protecting your privacy and safeguarding your personal and medical information. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website, use our services, or interact with our healthcare professionals.

1. Information We Collect

We may collect the following types of information:

Personal Information: Name, date of birth, gender, contact details (phone, email, address), national ID or passport number.
Medical Information: Medical history, diagnosis, treatment plans, lab results, prescriptions, and urology-specific health data.
Website Usage Data: IP address, browser type, pages visited, time spent on site, and referral sources.
Appointment & Billing Data: Insurance information, payment records, and appointment history.

2. How We Use Your Information

We use your information to:

Provide, manage, and improve urology healthcare services.
Schedule appointments and send reminders.
Communicate with you about your care, test results, or hospital updates.
Process billing and insurance claims.
Comply with legal, regulatory, and medical record-keeping requirements.
Enhance website functionality and user experience.

3. Data Protection & Confidentiality

Your medical records are strictly confidential. We implement robust physical, technical, and administrative safeguards to protect your data from unauthorized access, alteration, disclosure, or destruction. Only authorized healthcare personnel involved in your treatment have access to your medical information.

4. Sharing of Information

We do not sell or rent your personal information. We may share your data only in the following cases:

With your explicit consent.
With other healthcare providers involved in your treatment (e.g., specialists, labs).
To comply with legal obligations, court orders, or public health requirements.
For hospital operations, quality assurance, and training (de-identified data only).

5. Cookies & Tracking Technologies

Our website uses cookies to enhance your browsing experience, analyze traffic, and personalize content. You can disable cookies in your browser settings, though some features may not function properly.

6. Your Rights

You have the right to:

Access, correct, or delete your personal information.
Request a copy of your medical records.
Withdraw consent for data processing (where applicable).
Lodge a complaint with a data protection authority if needed.

7. Children's Privacy

Our services are not intended for children under 13. We do not knowingly collect data from minors without parental consent.

8. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be posted on our website with the effective date.

9. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us: